Discussion in 'Global Shop Help' started by Eric, Oct 29, 2013.
Same here machan...they are not responding to us..
yep.... They know how to give the customers a customer service experience that will NEVER FORGET!!!
Guys did you find anything? i found some one will see how capable he is to get some news from BIA.
Now we can see how Kapruka ignoring us porously.
Any updates on your status page ?
02 months for our orders !
Our phones are still at TRC to clear
Namal and Taranga only works at Kapruka.
Taranga is Missing and Namal cannot understand a single thing.
thats's all i have to say !
i will refund my money tomorrow !
This is messed up
Got notifications from DHL saying broker notified to clear last night and this morning then a clearance delay again.
@Gopi Did you get a refund? How did that go?
one of the comment i found at yamu.lk
"Warning to everyone: Kapruka Global Shop doesn't deliver items quickly as advertised. Normally they take 1-3 months. Never believe words of customer-care agents.
They will tell that "your item is currently at customs clearing and get within next week", when its still at US.
Google "kapruka global shop scam" you will find some victims of them."
CS: "Sir..your item has arrived & its with customs"
ME: "When did it arrive ?"
CS: Around October 25th sir"
Me: Eh ? Its November 3rd now..what the hell did u do all this time ? why didnt u clear it ?
CS: There were some delays with that shipment sir..We will clear it next week for sure
ME: When..Next week ?
CS: Most probably by Wednesday sir..
ME: Sure ?
CS: Definitely sir..
ME: OK if u say so.. (Was about to burst out laughing...Next week..my ass )
Baalagiri Dhoshaya Ada Nemei HETA
like i said earlier, we will get our devices just in time for sinhala aluth awurudda
They are refusing to do that. I’m going to visit them. I will keep update you all.
Two days from this week have almost gone.
Why do you do this to us @KaprukaGS ?
I can remember that Seagull thing
At least they provided something till they vanished but Kapruka doesn't provide anything promptly.
They are still there but the items we ordered have vanished.
I'm waiting to see this in my status page.
This person has paid for his phone on 29th and picked up yesterday. Even his shipment has arrived on January 2nd and ready to pick up within 5 days?
Why early customers like us are not treated well?
Even Namal hasn't seen this given away to a customer.
The screenshot is now removed.
As the screenshot has now removed it said - Paid on Nov 29th, Added to shipment on Dec 12th/13th, Arrived to Sri Lanka on Jan 2nd, Picked on Jan 7th
can't we get a confirmation that the shipments really have arrived to SL and they are in customs. i mean with a help of an internal source in customs?because kapruka may be lying to us and devices may be not in SL.
me and a friend is working on it now... but might take some time coz we dont know any details on who cleared the shipment, or under whos name the shipment arrived, the exact dates of arrival and so on.....
But right now we are trying to find if any nexus 5 phone has been really passed through TRCL
Thank you @cpBravo
They will release phones today as I got an update from Kapruka and from @Rasitha Rathnayaka but not sure.
And Thanks for looking at those issues @cpBravo
Please update us when you find anything about TRCL thing.
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